Terms of service

TERMS OF SERVICE – JESS JOHNSON FITNESS

Last Updated: 12 December 2025

Welcome to Jess Johnson Fitness (“we”, “us”, “our”). These Terms of Service (“Terms”) apply to all coaching services, digital programs, subscriptions, challenges, and online fitness-related services delivered by Jess Johnson Fitness (the “Services”).

By purchasing, accessing, or participating in our Services, you acknowledge that you have read, understood, and agree to these Terms, along with our Privacy Policy and Refund & Cancellation Policy.

If you do not agree to these Terms, do not purchase or use the Services.

SECTION 1 – NATURE OF SERVICES

Jess Johnson Fitness provides online health, fitness, nutrition, mindset, and lifestyle coaching.
Our services may include:

Personalised coaching or training programs
Fitness subscriptions or memberships
Workout plans and exercise guidance
Nutrition guidance, recipe ideas, or general healthy eating recommendations
Digital resources such as PDFs or educational content
Messaging support, check-ins, and accountability communications

We do not provide medical, physiotherapy, dietetic, or psychological services.
All information provided is educational only.

SECTION 2 – HEALTH & MEDICAL DISCLAIMER

By engaging in any program, workout, or guidance provided by Jess Johnson Fitness, you acknowledge and agree that:

You are solely responsible for your own health and safety.
Our Services are not a substitute for professional medical advice, diagnosis, treatment, or rehabilitation.
You should always consult a qualified healthcare professional before starting any new exercise or nutrition program, especially if you have:
- Injuries
- Chronic or pre-existing medical conditions
- Pregnancy or postpartum considerations
- Recent surgeries
- Dietary restrictions or medical dietary requirements
You agree to stop exercising immediately and seek medical attention if you feel unwell, lightheaded, or experience discomfort or pain.
You understand that participating in exercise carries inherent risks, including injury, illness, or in rare cases serious harm.

By purchasing or participating, you voluntarily assume all associated risks.

SECTION 3 – NOT MEDICAL OR DIETETIC ADVICE

Nothing in our Services should be interpreted as:

Medical advice
Nutritional therapy
Mental health counselling
Physiotherapy or rehabilitation
Treatment or diagnosis of any condition

Any nutrition guidance provided is general in nature, intended for healthy individuals, and must not replace the advice of a registered dietitian or medical doctor.

SECTION 4 – CLIENT RESPONSIBILITIES

You agree that:

You will disclose any relevant medical conditions, injuries, allergies, or concerns before beginning the program.
You will seek medical clearance where required.
You will follow instructions safely and at your own pace.
You are responsible for ensuring your training environment is safe (e.g., proper equipment, non-slip flooring, adequate space).

You understand that failure to follow guidance or disclose relevant health information may increase your risk of injury.

SECTION 5 – NO GUARANTEE OF RESULTS

While our coaching programs are designed for best-practice outcomes, Jess Johnson Fitness cannot and does not guarantee specific results, including:

Weight loss
Muscle gain
Fitness improvement
Performance outcomes
Body composition changes

Your progress depends on your individual consistency, effort, nutrition, lifestyle, stress, sleep, and other personal factors outside our control.

SECTION 6 – FEES, MEMBERSHIPS & SUBSCRIPTIONS

All coaching, programs, and subscriptions:

Must be paid upfront or via weekly/fortnightly billing
Are non-refundable (no change-of-mind refunds)
Auto-renew unless cancelled in accordance with the plan terms
Require completion of any minimum-term commitments (e.g., 8-week programs)

Early cancellation is only permitted with a valid medical certificate, as explained in our Refund & Cancellation Policy.

You are responsible for ensuring your payment method remains active and up to date.

SECTION 7 – INTELLECTUAL PROPERTY

All content delivered by Jess Johnson Fitness—including workouts, videos, PDFs, guides, messages, resources, and digital materials—is owned exclusively by Jess Johnson Fitness.

You agree not to:

Copy
Share
Forward
Reproduce
Resell
Publish
Distribute
Repurpose

any material provided to you.

Your access is for personal use only.

SECTION 8 – ACCOUNT ACCESS & COMMUNICATION

You must provide accurate information when signing up for Services.
You are responsible for maintaining the confidentiality of your login details and for any activity under your account.

Coaching communication may occur through:

Email
Messaging apps
Trainerize
In-app chat
Voice notes
Scheduled check-ins

Response times may vary but typically occur during standard business hours.

SECTION 9 – TERMINATION

We may suspend or terminate your access if:

You breach these Terms
You misuse the Service
You behave abusively or disrespectfully towards staff or community members

You will still be liable for any outstanding fees owed under minimum-term subscriptions.

SECTION 10 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Jess Johnson Fitness is not liable for:

Injuries, illnesses, or medical complications resulting from exercise, coaching, or program participation
Misuse of equipment
Allergic reactions or dietary issues related to recipes or food suggestions
Loss of results or lack of progress
Any indirect, incidental, or consequential damages

Your use of the Services is entirely at your own risk.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Jess Johnson Fitness and its staff against any claims, damages, liabilities, or expenses arising from:

Your participation in any program
Your breach of these Terms
Your misuse of the Services
Injury, harm, or medical issues occurring during or after training

SECTION 12 – GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.
You agree to submit to the jurisdiction of Australian courts for any dispute.

SECTION 13 – CHANGES TO TERMS

We may update these Terms at any time.
Your continued use of the Services indicates acceptance of any updated Terms.

SECTION 14 – CONTACT INFORMATION

For questions about these Terms or your coaching services:
hello@jessjohnsonfitness.com.au